FAQs
Frequently Asked Questions
Q: How long does shipping take?
A: Our orders are typically processed within 1–3 business days. Standard shipping usually takes 5–10 business days depending on your location. You’ll receive a tracking number once your order ships.
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping. International delivery times may vary depending on your country and local customs.
Q: What is your return policy?
A: We offer hassle-free returns within 30 days of delivery. Items must be unused and in their original condition. To start a return, please contact us at laurastinateke@gmail.com.
Q: How do I track my order?
A: Once your order ships, you’ll receive an email with a tracking number.
Q: What if I received a damaged or wrong item?
A: We’re so sorry! Please email us at laurastinateke@gmail.com with your order number and a photo of the issue. We’ll send a replacement or issue a refund right away.
Q: Can I cancel or change my order?
A: Orders can be changed or canceled within 2 hours of purchase. After that, we start processing immediately to get your order to you as quickly as possible.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.
Q: Is my payment and personal information secure?
A: Absolutely. Our store uses SSL encryption and secure payment gateways to protect your data. We never share your personal info.
Q: Still have questions?
A: Reach out to us at laurastinateke@gmail.com — we’re happy to help!